Last updated: 2025. This policy applies to the website gillrj13group.online and all services provided by Gill Rj13 Group Pty Ltd.
1. Introduction
Gill Rj13 Group Pty Ltd (ABN 91 703 377 066) is committed to protecting the privacy of individuals whose personal information we collect. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
By using our website or engaging our professional business and consulting services, you consent to the practices described in this policy.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
- Your name, email address and general contact details, provided when you contact us or request a quote;
- Details of your business and enquiry, provided in correspondence with us;
- Information relevant to the professional business and consulting services we provide to you;
- Technical data such as browser type, pages visited and general usage patterns when you visit our website.
We do not collect sensitive information (such as health, racial or religious information) and we do not knowingly collect personal information from children.
3. How We Collect Personal Information
We collect personal information only by lawful and fair means, including:
- Directly from you, when you complete forms on our website, send us an email or otherwise communicate with us;
- Indirectly, through our website analytics and standard server logs;
- From third parties where you have consented to such collection or where it would be reasonably expected.
4. Why We Collect and Use Personal Information
We collect, hold and use personal information for purposes including:
- Responding to your enquiries and providing quotes;
- Delivering professional business and consulting services to you;
- Managing our client relationships and records;
- Improving our website and services;
- Complying with our legal and regulatory obligations.
We will only use your personal information for the primary purpose for which it was collected, or for a directly related purpose you would reasonably expect. We will not use or disclose your personal information for direct marketing without your consent, and where such consent is given, we will provide a simple means of opting out.
5. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose personal information to:
- Service providers who assist us with our business operations (such as hosting providers), under appropriate confidentiality arrangements;
- Professional advisers such as accountants or legal advisers where reasonably required;
- Government bodies, regulators or law enforcement where required or authorised by law.
We will not send your personal information overseas unless we have taken reasonable steps to ensure the recipient complies with the Australian Privacy Principles, or you have consented to the disclosure.
6. Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure. These steps include secure storage practices and limiting access to personal information to those who need it to perform their roles.
When personal information is no longer required for the purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
7. Access to and Correction of Your Personal Information
You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period. There is generally no charge for making a request for access or correction.
To make a request, please contact us using the details in section 10 of this policy.
8. Website Data and Cookies
Our website may use standard cookies and similar technologies to understand how visitors use the site and to improve your experience. You can adjust your browser settings to refuse cookies; doing so may affect some website functionality. Analytics data collected through our website is used in a non-identifying, aggregate form wherever practicable.
9. Anonymity
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, in most cases we will need your contact details to respond to enquiries or provide quotes and services.
10. How to Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to request access to your personal information, or wish to make a privacy complaint, please contact us:
Gill Rj13 Group Pty Ltd
ABN 91 703 377 066
Melbourne VIC
Email: ceo@gillrj13group.online
If you make a privacy complaint, we will acknowledge it promptly, investigate it fairly and respond to you within a reasonable timeframe.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page at gillrj13group.online/privacy.html. We encourage you to review this page periodically.